Normative population data for the Orthotics and Prosthetics User's Survey (OPUS) Client Satisfaction with Services...

Area of Science:

• Rehabilitation Medicine
• Health Services Research

Background:

• Accreditation bodies mandate consumer satisfaction measurement for orthotic and prosthetic (O&P) services.
• The Orthotics and Prosthetics User's Survey Client Satisfaction with Services (OPUS-CSS) is a validated tool for assessing O&P consumer satisfaction.
• Normative population data for the OPUS-CSS are currently lacking for benchmarking purposes.

Purpose of the Study:

• To establish normative population data for the OPUS-CSS within Australia.
• To identify demographic and service-related factors associated with the highest and lowest consumer satisfaction quartiles.

Main Methods:

• A retrospective cohort study design was employed.
• Adult O&P consumers and guardians of pediatric consumers were convenience sampled.
• An electronic survey, including demographics, service factors, and the OPUS-CSS module, was administered upon O&P provision.

Main Results:

• A total of 180 consumers participated, reporting high satisfaction (OPUS-CSS median score 78.7).
• A positive skew and ceiling effect were observed in the OPUS-CSS score distribution.
• Key differentiating factors between satisfaction quartiles included age, education, income, work status, comorbidities, Indigenous status, and language spoken at home.

Conclusions:

• Consumers generally report high satisfaction with O&P services.
• The OPUS-CSS may have limitations in distinguishing very high satisfaction levels due to a ceiling effect.
• These pilot data provide a foundation for future research into factors influencing O&P consumer satisfaction.