[Acceptance Analysis of Microsoft Teams as eCollaboration System for Distributed and Agile Development Teams of a...

The purpose of e‑collaboration systems is to support collaboration across time and space boundaries. Microsoft Teams has now established itself as an e‑collaboration system. Research to date generally underlines the relevance of user acceptance for the successful introduction and use of e‑collaboration systems in companies. However, there is a lack of empirical acceptance studies that specifically deal with the acceptance of Microsoft Teams. This work examines the acceptance of the use of Microsoft Teams for communication in agile development teams distributed across locations in the context of a medium-sized company. Based on a case study, insights into the acceptance and usage behavior of a team in a specific practical application context are to be obtained in order to derive practical recommendations for the targeted optimization of the system and its use for the decision-makers. For this purpose, a qualitative empirical method is chosen that is based on acceptance theories, in order to be able to understand and explain the most important factors influencing the acceptance of Microsoft Teams in a theory-guided manner. The results confirm, among other things, that the performance expectation and the effort expected are particularly relevant in this context. The implications of the results for further research and practice are also briefly presented.