[Proposing a systemic conceptual framework for empathy in care]
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Updated: Sep 22, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Éric Maeker1, Nicolas Dritsch2, Bérengère Maeker-Poquet1
1Association Emp@thies, Anzin-Saint-Aubin, France.
Abstract:
Empathy is an essential skill for caregivers. It is often undermined by everyday constraints. While the literature confirms its positive effect on clinical outcomes and patient satisfaction, it remains difficult to implement. A systemic approach, which considers empathy at the scale of the care system rather than just at the individual level, opens up new perspectives for supporting its expression in care.
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