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Published on: June 13, 2025
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Structuring sustainable knowledge brokering in street-level organisations.
1Aalborg University, Denmark.
Summary
Sustaining knowledge mobilization in public welfare organizations requires ongoing work by knowledge brokers. These brokers build infrastructure across professional, organizational, and external levels to ensure practices remain productive.
Area of Science:
- Organizational Studies
- Knowledge Management
- Public Administration
Background:
- Knowledge mobilization (KM) is increasingly recognized, yet its long-term sustainability is a challenge.
- Shifting focus to 'sustaining' KM practices, rather than viewing sustainability as a fixed goal, is a recent development.
- Sustaining work in street-level public welfare organizations remains under-explored.
Purpose of the Study:
- To investigate how to build organizational systems for sustainable KM in street-level organizations.
- To examine the role of knowledge brokers in developing these sustainable KM structures.
Main Methods:
- Qualitative research through interviews, fieldwork, and observations.
- Collaboration with five Danish municipal public employment services.
- Analysis using concepts of translating, contexting, and institutionalizing KM.
Main Results:
- Identification of three axes for a sustaining KM infrastructure: horizontal (professional level), vertical (organizational levels), and extra-organizational (external engagement).
- Knowledge brokers are crucial for sustaining KM through their embeddedness in professional practice.
- KM brokers facilitate translating, contexting, and institutionalizing knowledge.
Conclusions:
- Sustaining KM is an ongoing, multifaceted process.
- Street-level knowledge brokers play a pivotal role in embedding and sustaining KM.
- A framework based on the three axes is proposed for future research on sustaining organizational practices.
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