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Videoconferencing presents challenges for older adults with cognitive concerns. Analyzing "performances," "backstage," and "frontstage" elements offers insights for accessible human-computer interaction (HCI) design.

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Area of Science:

  • Human-Computer Interaction (HCI)
  • Gerontology
  • Sociology

Background:

  • Videoconferencing is a valuable tool but poses unique challenges for older adults, particularly those with cognitive concerns.
  • Understanding these barriers is crucial for improving technology accessibility and usability for this demographic.

Purpose of the Study:

  • To deconstruct videoconferencing technology use among older adults with cognitive concerns.
  • To apply Erving Goffman's dramaturgical framework to analyze user experiences.
  • To identify design implications for more accessible human-computer interaction (HCI).

Main Methods:

  • Recruited 17 older adults with varying cognitive concerns.
  • Employed technology discussion groups, interviews, and observations for data collection.
  • Conducted a reflexive thematic analysis to explore user experiences.

Main Results:

  • Identified three key areas of videoconferencing use: 'performances and roles,' 'backstage' (setup), and 'frontstage' (communication).
  • Older adults adapt roles and manage impressions within these distinct phases of interaction.
  • The physical and logistical setup ('backstage') significantly impacts the mediated communication ('frontstage').

Conclusions:

  • Deconstructing videoconferencing into dramaturgical elements provides a novel lens for understanding user challenges.
  • Insights gained can inform the development of more inclusive and user-centered HCI designs for older adults.
  • Addressing backstage and frontstage elements is key to enhancing videoconferencing accessibility for seniors with cognitive concerns.