Volunteer voices: A qualitative exploration at an Appalachia mobile healthcare clinic

Mobile healthcare clinics have emerged as a promising method to address physical obstacles and sociocultural limitations to rural healthcare while improving health outcomes for communities. These clinics address rural healthcare needs by providing accessible, culturally sensitive, patient-centered care. This study examined the experiences of volunteers at a mobile healthcare provider in Appalachian Tennessee. Semi-structured interviews with volunteers were conducted to explore how volunteering shapes perceptions of rural healthcare, impacts personal and professional lives, and informs volunteers' understanding of healthcare disparities. Participants reported growth and professional development as major personal impacts of their volunteering experience. A common theme was a distinction between volunteer groups and their personal impacts. All volunteers, irrespective of their role, felt they gained valuable insight into the broader context of rural healthcare as well as gained perspective into the unique communities they serve. The results of this study highlight the impact of volunteering in shaping community understanding.