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Published on: January 15, 2017
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A mixed methods pilot study of an internal coaching program within an academic emergency department
Justin G Myers1, Daniel Markwalter1, Julianne M Cyr1
1Department of Emergency Medicine, University of North Carolina at Chapel Hill, Chapel Hill, NC, USA.
BMC Medical Education
|July 2, 2025
Summary
This study found that internal professional coaching did not reduce burnout or improve job satisfaction for emergency physicians. The program highlighted benefits and challenges of internal coaching in academic settings.
Area of Science:
- Emergency Medicine
- Physician Well-being
- Professional Coaching
Background:
- Over 60% of emergency medicine physicians report burnout.
- Professional coaching may mitigate burnout and enhance physician well-being.
- Limited research exists on coaching's impact on emergency physician job satisfaction and burnout.
Purpose of the Study:
- To assess the impact of a novel internal professional coaching program on burnout and job satisfaction among emergency physicians.
- To evaluate the effectiveness of individual and group coaching sessions within an academic emergency department.
Main Methods:
- An internal coaching program was implemented for residents, fellows, and new faculty.
- Quantitative data collected using Maslach Burnout Inventory [MBI] and Global Job Satisfaction [GJS] scales.
- Qualitative data from surveys were thematically analyzed to identify experiential themes.
Main Results:
- Burnout symptoms did not significantly change among respondents.
- Job satisfaction significantly declined post-coaching intervention.
- No significant differences in burnout or job satisfaction were found between coaching participants and non-participants.
Conclusions:
- The pilot study did not demonstrate a reduction in burnout or an increase in job satisfaction.
- Internal coaching presents unique opportunities and challenges for academic emergency departments.
- Future research should investigate system-level impacts and cost-effectiveness of coaching programs.
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