Enhancing Pediatric Satisfaction in Healthcare Services: An Integrative Review.

Area of Science:

• Pediatric Healthcare
• Patient Experience Research
• Health Services Research

Background:

• Facilitating children's consent and participation in healthcare decisions is crucial for improving treatment outcomes and follow-up care.
• Pediatric patient satisfaction is a key indicator of healthcare quality and effectiveness.

Purpose of the Study:

• To review and identify key factors influencing pediatric patient satisfaction with healthcare services.
• To provide insights for healthcare providers to enhance the experience of pediatric patients.

Main Methods:

• An integrated review methodology was employed, involving a comprehensive literature search and data analysis using Broom's method.
• Systematic searches of online databases were conducted for studies published between 2000 and 2024.
• Two researchers independently screened articles, applied inclusion/exclusion criteria, and performed content analysis.

Main Results:

• Analysis of 146 articles identified pain relief, communication, environment, and parental stress as significant factors.
• These factors were further categorized into hospitality, treatment outcomes, staff interaction, hospital infrastructure, and parental satisfaction.

Conclusions:

• Healthcare providers should prioritize factors such as pain management, effective communication, and a positive hospital environment.
• Addressing these identified factors can lead to improved pediatric patient experiences and better healthcare outcomes.