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Enhancing Pediatric Satisfaction in Healthcare Services: An Integrative Review

Khadijeh Sharifi1, Faramarz Kalhor1,2

  • 1Trauma Nursing Research Center, Faculty of nursing and midwifery, Kashan University of Medical Sciences, Kashan, Iran.

Sage Open Pediatrics
|July 4, 2025
PubMed

Insights

Pediatric patient satisfaction hinges on pain management, clear communication, and a supportive environment. Addressing these key factors improves children

Area of Science:

  • Pediatric Healthcare
  • Patient Experience Research
  • Health Services Research

Background:

  • Facilitating children's consent and participation in healthcare decisions is crucial for improving treatment outcomes and follow-up care.
  • Pediatric patient satisfaction is a key indicator of healthcare quality and effectiveness.

Purpose of the Study:

  • To review and identify key factors influencing pediatric patient satisfaction with healthcare services.
  • To provide insights for healthcare providers to enhance the experience of pediatric patients.

Main Methods:

  • An integrated review methodology was employed, involving a comprehensive literature search and data analysis using Broom's method.
  • Systematic searches of online databases were conducted for studies published between 2000 and 2024.
  • Two researchers independently screened articles, applied inclusion/exclusion criteria, and performed content analysis.

Main Results:

  • Analysis of 146 articles identified pain relief, communication, environment, and parental stress as significant factors.
  • These factors were further categorized into hospitality, treatment outcomes, staff interaction, hospital infrastructure, and parental satisfaction.

Conclusions:

  • Healthcare providers should prioritize factors such as pain management, effective communication, and a positive hospital environment.
  • Addressing these identified factors can lead to improved pediatric patient experiences and better healthcare outcomes.

Keywords:
child health servicehealth services evaluationintegrative reviewpatient satisfactionpediatric

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