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Assessing the General Health System of Cyprus: a questionnaire analysis based on public perception.
George Evripides1, Paul Christodoulides2
1Department of Electrical Engineering, Computer Engineering and Informatics, Cyprus University of Technology, Limassol, Cyprus.
Summary
The Cyprus General Health System (GHS) study found low satisfaction, trust, and reliability. Age and income influence perceptions, indicating a need for targeted improvements to enhance the GHS.
Area of Science:
- Health Services Research
- Public Health Policy
- Health System Evaluation
Background:
- Medical Health Systems (MHS) are crucial for population well-being.
- Cyprus General Health System (GHS) integrates national health services and social health insurance.
- Previous studies highlighted areas for GHS improvement.
Purpose of the Study:
- To further assess the interaction of factors and demographics on public perception of the Cyprus GHS.
- To identify key drivers influencing satisfaction, trust, and reliability within the GHS.
- To provide data-driven recommendations for GHS amelioration.
Main Methods:
- A questionnaire-based study involving 445 individuals across Cyprus (January-March 2024).
- Utilized 5-point Likert-scale items measuring Satisfaction (SAT), Trust (TRU), Reliability (REL), Expectations (EXP), Improvement factors (IMP), and Comparison (COM).
- Employed descriptive statistics, Analysis of Variance, and multiple regression analysis.
Main Results:
- Low mean values were observed for Satisfaction (SAT), Trust (TRU), and Reliability (REL).
- Demographic variables like age group and income level significantly influence perceptions of GHS constructs.
- Strong correlations found between SAT, TRU, REL, and Comparison (COM), indicating interconnectedness for reform.
Conclusions:
- Targeted interventions are needed to address low SAT, TRU, and REL in the Cyprus GHS.
- GHS stakeholders must consider demographic variations for effective policy implementation.
- Enhancing trust, reliability, and comparison metrics can drive improvements in overall satisfaction.
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