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Remote usability testing in healthcare: Evaluating tools and technologies from afar.

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  • 1Alberta Health Services, Calgary, Alberta, Canada.

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Remote usability testing enhances patient safety by evaluating healthcare product design. This method, driven by COVID-19 and cost savings, uses videoconferencing to assess ease of use for systems and aids.

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Area of Science:

  • Human Factors Engineering
  • Healthcare System Design
  • Patient Safety

Background:

  • Poorly designed healthcare products and systems can cause use errors, compromising patient safety.
  • Usability testing is a key human factors method for evaluating product ease of use.
  • The COVID-19 pandemic accelerated the adoption of remote usability testing due to cost and travel considerations.

Purpose of the Study:

  • To explore the application and effectiveness of remote usability testing in healthcare.
  • To demonstrate remote usability testing with examples of a web-based reporting system and a clinical cognitive aid.
  • To examine the advantages, disadvantages, and optimal use cases for remote usability testing in healthcare.

Main Methods:

  • Remote usability testing involving participants completing simulated tasks.
  • Evaluation of a dynamic web-based patient safety reporting system.
  • Assessment of a static clinical cognitive aid.
  • Utilizing videoconferencing platforms for remote evaluation.

Main Results:

  • Remote usability testing can be effectively applied to diverse healthcare technologies.
  • Identified benefits and challenges associated with remote usability testing.
  • Provided strategies for successful remote usability evaluations in healthcare settings.

Conclusions:

  • Remote usability testing is a viable and valuable method for improving healthcare product and system design.
  • The method offers flexibility and cost-effectiveness, expanding the reach of usability evaluations.
  • Videoconferencing platforms facilitate successful remote assessment of healthcare tools to enhance patient safety.