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The COMCARE Framework for Person-Centred Communication-A Practical Caring Framework
Sundler Annelie J1, Hedén Lena1, Sandra2,3
1Faculty of Caring Science, Work Life and Social Welfare, University of Borås, Borås, Sweden.
Aim:
This paper examines a theory and practice developed framework aimed at guiding person-centred communication in registered nurse-patient encounters. The primary objective is to refine and present a data- and theory-driven framework tailored to the demands of nursing practice and those receiving care. To achieve this, the COMCARE model is introduced, providing practical guidance for understanding and implementing strategies for nurses' communication and caring behaviours.
Design:
This theoretical paper addresses theory and research on communication strategies during registered nurse-patient encounters based on the principles of caring and person-centredness.
Results:
The COMCARE model outlines communication strategies to guide registered nurses to ensure caring and supportive interactions, aligning with the principles of person-centred care. COMCARE builds on the necessary communication skills for person-centred registered nurses-patient encounters and clarifies key components of such communication, with related goals. The key components proposed are related to empathic listening and asking questions, responding and acknowledging, guiding and using clear communication, supportive communication, and appraising and confirming communication. Person-centred communication requires a broad repertoire of skills to be applied and tailored to individuals in various situations and practices.
Conclusion:
The COMCARE model provides an overview of the communication skills essential for person-centred care, emphasising guidance for nursing practice to support patients' optimal well-being and health. This framework highlights the importance of communication skills in shaping patient experiences and outcomes and underscores the need for their application and implementation in caring and nursing practice. Effective communication by registered nurses and other healthcare professionals is vital for delivering high-quality care. The COMCARE framework offers practical guidance and serves as a foundation for future training and education for nursing students, as well as informing policy and research in this area. Further research is needed to test and validate the COMCARE model in clinical settings.
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