The Pediatric Experience Collaborative: Paving the Way in Pediatric Experience

Area of Science:

• Healthcare Management
• Patient Experience Research
• Pediatric Healthcare Quality

Background:

• Positive patient experience correlates with improved health outcomes.
• Pediatric patient experience initiatives are often underprioritized.
• The Pediatric Experience Collaborative (PEC) was formed to address this gap.

Purpose of the Study:

• To optimize patient, family, and provider experiences in pediatric care.
• To leverage collaboration and scale among children's hospitals.
• To prepare for the next phase of growth by focusing on evidence, national importance, and community strengthening.

Main Methods:

• Incorporating patient and family perspectives in all endeavors.
• Establishing structured and unstructured learning opportunities.
• Conducting multi-institutional research, starting with a survey on video visits post-COVID-19.

Main Results:

• The PEC has successfully fostered collaboration and initiated multi-institutional research.
• Patient and family perspectives are integrated into the PEC's core operations.
• The collaborative model has demonstrated success in improving pediatric patient experience.

Conclusions:

• The PEC is poised for expansion, focusing on building the evidence base for pediatric patient experience (PPX).
• Key objectives include elevating the national importance of PPX and strengthening the PPX community.
• Continued collaboration is essential for advancing pediatric healthcare quality and patient outcomes.