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Updated: Sep 15, 2025

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The impact of intelligent robot service failures on customer responses --a perspective based on mind perception

Mengting Gong1, Aimei Li2, Junwei Zhang3

  • 1School of Public Administration, Guangdong Mechanical and Electrical Polytechnic, Guangzhou, China.

Frontiers in Robotics and AI
|July 15, 2025
PubMed

Keywords:
agencycustomer responseexperienceintelligent robot service failuremind perception theory

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