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Related Concept Videos

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Health is a condition of the body, mind, and spirit where an individual remains free from illness. Similarly, wellness is an active state, including living a lifestyle that promotes physical, mental, and emotional health. Physical health is critical for the overall well-being and can be affected by lifestyle, activity level, diet, and behavior. The highest attainable standard of health is a fundamental and universal human right. Consider Lisa, a fifteen-year-old born with congenital...
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Related Experiment Video

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A Group Concept Mapping Study to Define Humanizing Health Care.

Sean Tackett1, Gayle Adams2, Belinda Chen3

  • 1Division of General Internal Medicine, Johns Hopkins Bayview Medical Center, Baltimore, MD, USA.

Mayo Clinic Proceedings
|July 28, 2025
PubMed
Summary
This summary is machine-generated.

Humanizing health care requires systemic improvements focused on patient and worker needs. A concept mapping study identified eight key domains, including communication, culture, and patient-centered care, to guide these enhancements.

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Area of Science:

  • Health Services Research
  • Patient Experience
  • Healthcare Systems Improvement

Background:

  • Healthcare is fundamentally about human experiences, yet current systems often fall short of meeting the needs of both patients and healthcare workers.
  • A systematic definition of humanizing healthcare is needed to guide targeted improvements.
  • Understanding diverse perspectives is crucial for developing effective humanizing strategies.

Purpose of the Study:

  • To systematically define humanizing health care.
  • To guide systems improvements that better meet patient and healthcare worker needs.
  • To develop a framework for enhancing the human experience in healthcare settings.

Main Methods:

  • Group concept mapping was conducted at a large academic health system.
  • Participants (patients, caregivers, physicians, healthcare professionals, educators, researchers) brainstormed ideas to humanize healthcare experiences.
  • Synthesized ideas were sorted by participants, and cluster analysis generated a concept map with eight domains and 32 subdomains.

Main Results:

  • Sixty-three individuals participated, representing diverse patient and professional perspectives.
  • The final concept map identified eight key domains: effective communication, healthcare worker attitudes, healthcare culture, healthcare worker community, institutional policies and healthcare value, physical and digital systems and access to care, time and attention for patients, and embedding patient perspectives.
  • These domains provide a comprehensive framework for understanding and implementing humanizing healthcare practices.

Conclusions:

  • Humanizing healthcare is essential for positive patient and worker experiences.
  • The generated concept map offers a structured approach for interventions and measures to make healthcare more humanizing.
  • This framework can guide healthcare systems in prioritizing and implementing patient-centered and human-focused improvements.