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Generative AI-Powered Mental Wellness Chatbot for College Student Mental Wellness: Open Trial
Jazmin A Reyes-Portillo1, Amy So1, Kelsey McAlister2
1Montclair State University, 1 Normal Ave, Montclair, NJ, 07043-1624, United States, 1 9736557945.
JMIR Formative Research
|July 29, 2025
Summary
This study found that the AI chatbot Wayhaven effectively reduced depression, anxiety, and hopelessness in college students. Students reported satisfaction and willingness to recommend this digital mental health tool.
Area of Science:
- Digital mental health interventions
- Artificial intelligence in healthcare
- Student wellness programs
Background:
- Colleges increasingly adopt digital mental health solutions to address student needs.
- AI-powered chatbots offer human-like conversations for mental health support.
- Chatbots show potential in alleviating depression and anxiety symptoms.
Purpose of the Study:
- Assess the feasibility and acceptability of the AI chatbot Wayhaven for college students.
- Evaluate Wayhaven's preliminary effectiveness on anxiety, depression, hopelessness, agency, and self-efficacy.
- Investigate a novel digital tool for student mental wellness.
Main Methods:
- Recruited 50 diverse college students with elevated depression/anxiety symptoms.
- Students used the Wayhaven chatbot for one week.
- Administered assessments pre-intervention, post-session, and at one-week follow-up.
Main Results:
- Wayhaven use significantly decreased depression, anxiety, and hopelessness.
- Significant increases observed in agency and self-efficacy.
- Students reported high satisfaction and willingness to recommend Wayhaven.
Conclusions:
- Wayhaven demonstrates potential as a feasible and acceptable mental wellness resource.
- The AI chatbot may effectively support diverse college students experiencing mental health challenges.
- Digital interventions like Wayhaven are crucial for expanding mental health access in higher education.
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