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Different pathways linking social media-induced technostress and work performance identified by fsQCA
Xinyi Wang1, Loo-See Beh2,3
1Faculty of Business and Economics, Universiti Malaya, Kuala Lumpur, Malaysia. 17222307@siswa.um.edu.my.
Scientific Reports
|August 7, 2025
Summary
Technostress can harm or help work performance. Understanding how age, gender, and education influence technostress is key for organizations to manage its effects and boost productivity.
Area of Science:
- Information Systems
- Organizational Psychology
- Human-Computer Interaction
Background:
- Technostress research has gaps regarding performance enhancement and demographic influences.
- Previous studies often have methodological limitations.
- The dual role of technostress in performance is not well understood.
Purpose of the Study:
- To investigate the complex relationship between technostress dimensions and demographic factors.
- To explore how technostress impacts work performance in the context of social media.
- To identify configurations of technostress and demographics that lead to varying performance outcomes.
Main Methods:
- Fuzzy-set qualitative comparative analysis (fsQCA) was employed.
- Examined interactions between technostress dimensions and demographic characteristics.
- Focused on social media-induced technostress.
Main Results:
- Technostress can be detrimental or catalytic to work performance.
- Identified multiple pathways to high and low work performance.
- Age, gender, and education significantly moderate technostress impacts.
Conclusions:
- Organizations need tailored strategies to manage technostress.
- A holistic and individualized approach is necessary.
- Leveraging technostress potential can enhance work performance.
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