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Exploring End-Users' Patient Portal Usage Leveraging a State Fair Platform.

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  • 1University of Minnesota, Minneapolis, MN, USA.

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Patients with chronic diseases frequently use patient portals for medication refills and provider communication. Improving portal usability can enhance healthcare access and quality for more individuals.

Keywords:
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Area of Science:

  • Health Informatics
  • Patient Engagement
  • Digital Health Equity

Background:

  • Patient portals are increasingly adopted as digital tools for healthcare management.
  • Understanding end-user perspectives is crucial for optimizing patient portal utilization and effectiveness.
  • Barriers to patient portal use can exacerbate existing health disparities.

Purpose of the Study:

  • To explore end-users' perspectives on patient portal usage, including patterns, barriers, and facilitators.
  • To gather user-generated suggestions for improving patient portal adoption and usability.
  • To identify strategies for enhancing patient portal benefits across diverse populations.

Main Methods:

  • A cross-sectional study was conducted at the Minnesota State Fair.
  • Surveys and interviews were employed to collect data from study participants.
  • The health equity framework was utilized to categorize identified barriers and facilitators.

Main Results:

  • Frequent patient portal use was significantly associated with the presence of chronic diseases.
  • Patients with chronic conditions utilized portals more for medication refills and provider communication.
  • Users reported benefits including improved provider relationships, better healthcare organization, and enhanced quality of care.

Conclusions:

  • Actionable strategies for improving patient portal adoption and usability were identified directly from end-users.
  • Addressing barriers across digital, individual, interpersonal, and societal constructs is key to equitable portal access.
  • Enhancing patient portal usability can ensure broader accessibility to their benefits and improve overall healthcare experiences.