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Redesigning the Messaging System in a Mobile Patient Portal: Improving Physician-Patient Communication.
Denis Miranda Chavez1, Natalia Gatica Gomez1, Jacobo Lerner Rojas1
1Department of Health Informatics, Hospital Italiano de Buenos Aires, Argentina.
Studies in Health Technology and Informatics
|August 8, 2025
Summary
Patient portals with improved messaging features enhance patient engagement and care coordination. Redesigned mobile portal messaging increases usability and transparency for better healthcare communication.
Area of Science:
- Digital Health
- Health Informatics
- Human-Computer Interaction
Background:
- Patient portals are crucial for patient engagement and self-care.
- Asynchronous messaging in patient portals became vital for virtual care coordination during the COVID-19 pandemic.
- Improving the usability of patient portal messaging is essential for effective digital health communication.
Purpose of the Study:
- To examine the redesign of the mobile patient portal's messaging module at Hospital Italiano de Buenos Aires.
- To enhance the usability and functionality of the patient portal messaging system.
- To improve communication transparency and efficiency between patients and healthcare professionals.
Main Methods:
- Participatory co-design approach.
- Incorporation of user needs and technical feedback.
- Redesign of the mobile patient portal's messaging module.
Main Results:
- Relocation of the messaging module for improved accessibility.
- Optimization of notification systems.
- Enhanced clarity on message acceptance by healthcare providers.
Conclusions:
- The redesign is expected to improve the transparency and usability of patient portal communication.
- Further research is needed to evaluate the impact on patient satisfaction, response times, and system usage.
- Enhancements in patient portal messaging can contribute to higher quality virtual care and patient engagement.
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