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Do Nursing Students Write More Polite Health Related Prompts in Chatbots Compared to Engineering Students?
Nino Fijačko1, Adrijana Svenšek1, Lucija Gosak1
1University of Maribor, Faculty of Health Sciences, Maribor, Slovenia.
Students rarely use polite language like "please" with chatbots. This pilot study indicates students view chatbots as tools, not social partners, warranting further research with more participants.
Area of Science:
- Human-Computer Interaction
- Natural Language Processing
- Educational Technology
Background:
- The increasing integration of chatbots in education necessitates understanding student interaction dynamics.
- Politeness and social cues in human-computer interaction are critical for user experience and engagement.
Purpose of the Study:
- To evaluate the prevalence of politeness markers in student-chatbot communication.
- To explore student perceptions of chatbots as social entities versus functional tools.
Main Methods:
- A pilot study involving 48 students from different academic disciplines.
- Analysis of conversational data to identify instances of polite language, specifically the use of 'please'.
Main Results:
- Only 10% (five) of nursing students used the word 'please' in their interactions.
- No engineering students utilized polite requests such as 'please' during chatbot engagement.
Conclusions:
- Preliminary findings suggest students treat chatbots primarily as functional tools, lacking social consideration.
- A larger-scale study is recommended to validate these initial observations on politeness in student-chatbot interactions.
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