Public Perception of Healthcare and the Potential of Generative AI in Japan: Findings from a Nationwide Survey

Japan's healthcare system is lauded for its quality and accessibility, yet challenges like an aging population necessitate innovative solutions such as generative AI.

To explore public perceptions, the Health and Global Policy Institute conducted a nationwide survey in December 2023 with 1,000 valid responses.

Satisfaction rose slightly post-pandemic, though equity and inclusion gaps remain. Most respondents were unfamiliar with generative AI (58.6% unaware; 10% users), yet nearly one-third expressed interest and anticipated improvements in service delivery and quality. Preferred overseers of AI were healthcare institutions (25.9%) and government bodies (16.3%).

These findings suggest that while the public recognizes AI's potential, low awareness could hamper adoption.

To harness generative AI responsibly, Japan must invest in public education, establish transparent policies, and build robust governance frameworks that address equity, ethics, and data stewardship.