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Published on: January 15, 2017
Workforce impact of emergency department boarding
Vicki Norton1, Kraftin E Schreyer2, Diane Kuhn3
1Florida Atlantic University Charles E. Schmidt College of Medicine, Department of Emergency Medicine, Boca Raton, FL 33431, United States.
Emergency department (ED) boarding significantly impacts clinicians, with over half experiencing violence and nearly all reporting decreased job satisfaction. Findings highlight critical issues for healthcare policy and operations.
Area of Science:
- Healthcare Management
- Emergency Medicine
- Clinician Well-being
Background:
- Emergency department (ED) boarding, the practice of holding admitted patients in the ED due to insufficient inpatient beds, poses a significant challenge to healthcare systems.
- This phenomenon impacts various aspects of healthcare delivery and personnel.
Purpose of the Study:
- To investigate the effects of ED boarding on clinician wellness, burnout, moral injury, and workplace violence.
- To identify key themes and experiences related to ED boarding from the perspective of emergency medicine professionals.
Main Methods:
- A survey was distributed to members of the American Academy of Emergency Medicine.
- The survey included questions on boarding experiences, demographics, practice setting, and an optional free-response section.
- Descriptive statistics and thematic analysis of free-response comments were conducted.
Main Results:
- Out of 195 respondents, 54.1% reported experiencing violence linked to ED boarding.
- 98.5% of respondents indicated that ED boarding negatively affected their job satisfaction.
- Qualitative analysis revealed themes of frustration, burnout, abuse, moral injury, and impacts on patient care.
Conclusions:
- Preliminary findings underscore the detrimental effects of ED boarding on healthcare professionals and patient care.
- These insights can guide policy development and operational interventions to mitigate the adverse consequences of ED boarding.
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