Improving Inpatient Endocrine Referral Management Using the Alertive App and a Structured Registrar Rota: A Quality...

Area of Science:

• Healthcare management
• Medical informatics
• Patient flow optimization

Background:

• Inpatient referral management often suffers from disorganization, leading to significant patient care delays.
• Inefficiencies in communication and task allocation contribute to suboptimal referral handling.

Purpose of the Study:

• To assess the impact of a hospital-approved mobile application, Alertive, on inpatient referral management.
• To evaluate the potential of secure mobile applications in improving healthcare delivery.

Main Methods:

• Implementation of the Alertive mobile application for managing inpatient referrals.
• Monitoring referral handling processes before and after app implementation.
• Qualitative assessment of changes in workflow and team coordination.

Main Results:

• The Alertive app significantly improved the referral handling process.
• The implementation facilitated the creation of a structured rota, a novel outcome.
• The project demonstrated a sustainable change in referral management practices.

Conclusions:

• Secure mobile applications like Alertive offer a promising solution for enhancing inpatient referral management.
• Streamlining referral processes through technology can reduce patient care delays.
• The adoption of digital tools is crucial for modernizing hospital operations.