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Usability and Usefulness of Occupational Health Care Patient Portals: Patient-Based Cross-Sectional Study
Sari Nissinen1, Pauliina Toivio1, Erja Sormunen1
1Finnish Institute of Occupational Health, Topeliuksenkatu 41b, Helsinki, 00250, Finland, 358 438252435.
JMIR Human Factors
|August 14, 2025
Summary
Patient portals in occupational health care (OHC) show good usability, but usefulness varies. Factors like satisfaction, frequency of use, and ICT skills influence patient experience with OHC patient portals.
Area of Science:
- Occupational Health
- Health Informatics
- Usability Studies
Background:
- Patient portals are vital for accessing health information and communicating with providers.
- Usability and usefulness are key to patient portal adoption.
- Research on patient portals in occupational health care (OHC) is limited.
Purpose of the Study:
- To assess patient experiences with OHC patient portal usability and usefulness.
- To identify factors influencing perceived usability and usefulness of OHC patient portals.
Main Methods:
- A cross-sectional web-based survey was conducted in Finland in April 2024.
- 3072 respondents evaluated usability (12 statements) and usefulness (9 statements) on a 5-point Likert scale.
- Data analysis included frequency analysis and general linear models in SPSS, considering demographics, ICT skills, satisfaction, usage, and privacy concerns.
Main Results:
- 75.1% found OHC patient portals easy to use; 70.5% felt they supported OHC collaboration.
- Usability was linked to data privacy fears, need for guidance, usage frequency, satisfaction, ICT skills, and younger age.
- Usefulness was primarily influenced by usage frequency and satisfaction.
Conclusions:
- OHC patient portals require improved information on work ability and conditions.
- Enhanced documentation of work-related hazards and risks is necessary.
- Improvements can increase patient awareness of workplace well-being factors.
Keywords:
Finlanddescriptive statisticsgeneral linear regressionoccupational healthonline questionnairepatient carepatient portalwork ability dataMore Related Videos
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