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Perceptions of Changes in the Operating Environment and Their Impact on Occupational Health Care Practices: A
Sari Nissinen1, Mari-Anne Wallius1, Erja Sormunen1
1Finnish Institute of Occupational Health, Helsinki, Finland.
Health Services Insights
|May 14, 2026
Summary
Finnish occupational health professionals are adapting services to digitalization, remote work, and mental health demands. This shift creates more client-centered, flexible, and accessible occupational health care.
Area of Science:
- Occupational Health
- Digital Health
- Healthcare Management
Background:
- Finnish occupational health services face challenges from digitalization, remote work, and evolving professional roles.
- Increasing mental health demands necessitate new expectations and adaptations in occupational health services.
- The precise implications of these environmental changes on occupational health care practices remain underexplored.
Purpose of the Study:
- To investigate how occupational health professionals perceive the impact of environmental changes on occupational health care practices.
- To understand the influence of digitalization, remote work, mental health demands, and role evolution on service delivery.
Main Methods:
- A qualitative interview study was conducted using inductive content analysis.
- Data were gathered from 8 focus group interviews involving 34 occupational health professionals across 8 service providers.
- Inductive content analysis was employed to identify themes related to service modifications.
Main Results:
- Six key themes emerged: enhanced client orientation, adaptation to multilocation clients, technology-driven development, diversified remote practices, strengthened mental health support, and a transformed physiotherapist role.
- Remote services have become standard, improving accessibility, while multidisciplinary collaboration has shifted to virtual platforms.
- Mental health services have expanded, with increased roles for occupational health psychologists and redefined responsibilities for physiotherapists, enhancing service flexibility and access.
Conclusions:
- Occupational health professionals are actively reshaping service practices in response to environmental shifts.
- Adaptations are leading to more client-centered, flexible, and collaborative service models, supported by technology and evolving roles.
- These changes contribute to the development of sustainable and responsive occupational health services.
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