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Developing Soft Skills for Sustainable Community Pharmacy Practice Through a Competency-Based Modular Programme.

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A competency-based soft-skills program in Serbia enhanced community pharmacy professionals' roles. The "Galenika Academy" achieved high participant satisfaction and successful skill acquisition, supporting sustainable practice.

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Area of Science:

  • Pharmacy education and practice
  • Professional development
  • Healthcare workforce training

Background:

  • Evolving roles of community pharmacy professionals necessitate enhanced soft skills.
  • Sustainable practice requires continuous professional development.
  • A competency-based approach ensures targeted skill enhancement.

Purpose of the Study:

  • To explore a competency-based soft-skills programme for community pharmacy professionals in Serbia.
  • To support evolving professional roles and sustainable practice.
  • To evaluate the programme's implementation, outcomes, and participant satisfaction.

Main Methods:

  • Programme development based on healthcare guidelines and the International Pharmaceutical Federation's competency framework.
  • Implementation via webinars, accredited tests, onsite courses, and a mobile application ('Galiverse') from January 2021 to March 2025.
  • Evaluation using the Kirkpatrick model, including attendance, test performance, and a validated online satisfaction questionnaire.

Main Results:

  • The programme reached 5107 participants with high engagement (10,427 webinar views, 8252 test completions).
  • High average test success rates were observed (82.9% overall, 95.3% for 'Resilience').
  • Participant satisfaction was high (95.5% for content, 94.2% for quality), with 96.3% recommending the programme.

Conclusions:

  • The competency-based soft-skills programme was found relevant and effective by pharmacists in Serbia.
  • The programme demonstrated potential to positively impact pharmacy operations, particularly through improved resilience.
  • Further research is recommended to assess the long-term impact on professional practice and patient outcomes.