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Developing Soft Skills for Sustainable Community Pharmacy Practice Through a Competency-Based Modular Programme.
Ivana Zimonjić1,2, Lazar Dražeta3, Valentina Marinković1
1Department of Social Pharmacy and Pharmaceutical Legislation, Faculty of Pharmacy, University of Belgrade, 11221 Belgrade, Serbia.
A competency-based soft-skills program in Serbia enhanced community pharmacy professionals' roles. The "Galenika Academy" achieved high participant satisfaction and successful skill acquisition, supporting sustainable practice.
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Area of Science:
- Pharmacy education and practice
- Professional development
- Healthcare workforce training
Background:
- Evolving roles of community pharmacy professionals necessitate enhanced soft skills.
- Sustainable practice requires continuous professional development.
- A competency-based approach ensures targeted skill enhancement.
Purpose of the Study:
- To explore a competency-based soft-skills programme for community pharmacy professionals in Serbia.
- To support evolving professional roles and sustainable practice.
- To evaluate the programme's implementation, outcomes, and participant satisfaction.
Main Methods:
- Programme development based on healthcare guidelines and the International Pharmaceutical Federation's competency framework.
- Implementation via webinars, accredited tests, onsite courses, and a mobile application ('Galiverse') from January 2021 to March 2025.
- Evaluation using the Kirkpatrick model, including attendance, test performance, and a validated online satisfaction questionnaire.
Main Results:
- The programme reached 5107 participants with high engagement (10,427 webinar views, 8252 test completions).
- High average test success rates were observed (82.9% overall, 95.3% for 'Resilience').
- Participant satisfaction was high (95.5% for content, 94.2% for quality), with 96.3% recommending the programme.
Conclusions:
- The competency-based soft-skills programme was found relevant and effective by pharmacists in Serbia.
- The programme demonstrated potential to positively impact pharmacy operations, particularly through improved resilience.
- Further research is recommended to assess the long-term impact on professional practice and patient outcomes.

