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Enabling Digital Compassion in Digital Health Environments: Modified eDelphi Study to Identify Interprofessional

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Summary
This summary is machine-generated.

This study identified key digital compassion competencies for health professionals and essential health IT attributes to ensure compassionate care in the digital health era. These findings support integrating technology with empathy for improved patient experiences.

Keywords:
compassioncompetencydigital compassiondigital healthhealth IThealth informatics

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Area of Science:

  • Digital Health
  • Health Informatics
  • Medical Education

Background:

  • Healthcare is increasingly digital, yet professionals may lack skills for compassionate care with new technologies.
  • Digital tools may not be designed to facilitate compassion, posing challenges for integration.

Purpose of the Study:

  • Identify core digital compassion competencies for health professionals.
  • Determine essential health IT attributes that support digital compassion.

Main Methods:

  • A modified Delphi method with 54 Canadian experts from diverse fields was employed.
  • Included focus groups and online questionnaires to achieve consensus on competencies and attributes.

Main Results:

  • Seven domains of digital compassion were identified: digital literacy, patient preference, collaboration, therapeutic relationship, ethics, patient safety, and technology safety.
  • Consensus was reached on 58 digital compassion competency statements and 15 technology attributes.

Conclusions:

  • A digital compassion framework was established, outlining competencies for professionals and attributes for technologies.
  • Co-design, training, and evaluation are crucial for a cultural shift towards compassionate digital healthcare.