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Related Concept Videos

Types of Reports III: Telephone and Verbal Reports01:26

Types of Reports III: Telephone and Verbal Reports

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Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
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Therapeutic Communication01:30

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Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
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Barriers to Effective Communication II01:21

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The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
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Barriers to Effective Communication I01:30

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A communication barrier is any distortion or interruption during a conversation, resulting in miscommunication of the message. A good communicator should know these barriers and continuously check for the listener's understanding by obtaining feedback.
Communication barriers include the following:
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SBAR I: Understanding the Concept01:29

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Effective communication among healthcare professionals during hand-off reporting is essential to delivering safe and continuous patient care. Common professional interactions include reports to healthcare team members, hand-off, and transfer reports. Nurses routinely report information to other healthcare team members and also urgently contact healthcare providers to report changes in patient status.
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Interdisciplinary Care: The Health Care Team-II01:18

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An interdisciplinary team includes many healthcare professionals working together and utilizing their skills, knowledge, and expertise to provide holistic and quality patient care. Here are a few more healthcare professionals.
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Updated: Jan 18, 2026

The Immersive Cleveland Clinic Virtual Reality Shopping Platform for the Assessment of Instrumental Activities of Daily Living
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Video Relay Service Interpreters' Experiences with Caller Behavior: An Occupational Health Risk Call to Action.

Robyn K Dean1, Catherine Cerulli2, Daniel J Devor3

  • 1Rochester Institute of Technology, National Technical Institute for the Deaf, 52 Lomb Memorial Dr., Rochester, NY 14623, USA.

Healthcare (Basel, Switzerland)
|September 13, 2025
PubMed
Summary
This summary is machine-generated.

Video Relay Service (VRS) interpreters face significant occupational health risks due to frequent exposure to stressful caller behaviors and inadequate employer policies. Addressing these external factors is crucial for interpreter well-being and workforce development.

Keywords:
FCC policiesVRS companiesoccupational healthsigned language interpretersstressvideo relay service

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Area of Science:

  • Occupational Health
  • Communication Studies
  • Sociology

Background:

  • Growing concern over signed language interpreter occupational health over the last 20 years.
  • Video Relay Service (VRS) work identified as having higher health risks compared to other interpreting settings.
  • Need to understand specific hazards contributing to VRS interpreter health risks.

Purpose of the Study:

  • Investigate the specific reasons why Video Relay Service (VRS) work poses greater health risks to interpreters.
  • Examine the impact of caller behavior and employer policies on interpreter stress and burnout.
  • Identify potential areas for remediation and workforce development in the VRS industry.

Main Methods:

  • Mixed-methods study utilizing an online survey of 345 American VRS interpreters.
  • Quantitative data collected on the types, frequency, patterns, and consequences of stressful calls.
  • Qualitative data from free-response fields provided deeper insights into interpreter experiences.

Main Results:

  • VRS interpreters frequently mediated calls involving sexual activity, drug deals, and witnessed abuse of vulnerable individuals.
  • Interpreters were often subjected to callers' derogatory sexual, physical, and racial comments.
  • Reporting of these incidents was limited, with many companies taking little or no action.

Conclusions:

  • Caller behavior and employer policies are significant external factors contributing to VRS interpreter stress and burnout.
  • Current reporting mechanisms and employer responses are insufficient to mitigate risks.
  • Recommendations for improvement involve VRS companies, the Federal Communications Commission (FCC), and state legislation.