Health Professionals' Satisfaction with the Use of Electronic Health Records System for Healthcare Delivery in Ghana

Satisfaction with a given Electronic Health Record (EHR) system has become an important topic in healthcare. As healthcare providers increasingly rely on EHRs to manage patient care, their satisfaction with the system significantly impacts their quality of care. This study analyzed the satisfaction of health professionals who use the EHR called Lightwave Health Information Management System (LHIMS; Lightwave eHealthcare Solutions, Ghana) for healthcare delivery.

A descriptive cross-sectional study design was used for this study. The study employed the stratified probability sampling method. Descriptive statistics were computed to determine the weighted mean score for all the indicators under efficiency. Also, bivariate (chi-square) and multivariate (ordinal logistic regression) analyses were conducted to test the study's hypotheses.

Factors such as educational qualification, work experience, training status, duration of the training, and computer efficacy significantly affected health professionals' satisfaction with LHIMS. Sex and age of health professionals did not affect satisfaction levels with LHIMS.

Based on the results of this study, health professional participants were satisfied with aspects of LHIMS such as flexibility and consistency, which increases the speed of task execution and enables them to easily retrieve accurate information. Results suggested that training, while necessary, must be tailored to individual user needs. Digital literacy also played a pivotal role in ensuring effective EHR use, with advanced users reporting greater satisfaction.