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Use of and Medical Decision-Making in Portal Messages Among Patients With Type 2 Diabetes: Mixed Methods Study
Terrence Liu1,2,3, Eric A Waselewski1, Ailish Dougherty4
1Department of Internal Medicine, University of Michigan Medical School, Ann Arbor, MI, United States.
Journal of Medical Internet Research
|September 25, 2025
Summary
This study analyzed secure messages between patients with type 2 diabetes and their healthcare teams. Understanding these digital communications can improve patient care and engagement.
Area of Science:
- Medicine
- Health Informatics
Background:
- Type 2 diabetes management requires effective patient-provider communication.
- Digital health tools are increasingly used for patient-provider interactions.
Purpose of the Study:
- To characterize and understand the content of secure messages exchanged between patients with type 2 diabetes and their healthcare teams.
Main Methods:
- A mixed-methods approach was employed.
- Analysis of secure message content.
Main Results:
- Secure messages facilitate information exchange regarding diabetes management.
- Communication patterns reveal patient needs and healthcare team responses.
Conclusions:
- Secure messaging platforms offer valuable insights into patient-provider communication for type 2 diabetes care.
- Optimizing secure message content can enhance patient engagement and health outcomes.
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