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Virtual Patients for Communication Skills Training: A Mixed Methods Evaluation.

Maidha Jadoon1, Khurram Naushad2, Fatima Aman1

  • 1Department of Medical Education and Research, Women Medical College, Abbottabad, PAK.

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|September 29, 2025
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Summary
This summary is machine-generated.

Virtual patients significantly improve medical trainees' communication skills, including active listening and empathy. This engaging simulation tool enhances confidence and satisfaction in clinical practice.

Keywords:
communication trainingcomputer simulationlearner experiencemedical educationmixed methodsphysician-patient relationssimulation-based learningvirtual patients

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Area of Science:

  • Medical Education Technology
  • Clinical Communication Skills Training
  • Healthcare Simulation

Background:

  • Effective communication is paramount in clinical settings.
  • Virtual patients offer a safe and innovative method for communication skills development.
  • Medical education increasingly utilizes simulation for practical skill enhancement.

Purpose of the Study:

  • To assess the efficacy of virtual patient (VP)-based simulation in improving medical trainees' communication abilities.
  • To explore learner experiences, including engagement, satisfaction, and perceived value of VP training.
  • To utilize a mixed-methods approach for a comprehensive evaluation.

Main Methods:

  • A one-year mixed-methods study involving 258 undergraduate and postgraduate medical trainees in Pakistan.
  • Utilized the Body Interact™ platform for virtual patient simulations.
  • Collected quantitative data via pre/post questionnaires and qualitative data through semi-structured interviews, analyzed with paired t-tests and thematic analysis, respectively.

Main Results:

  • Significant improvements observed in active listening, empathy, and clarity of explanations (p<0.001).
  • Communication confidence and satisfaction scores increased notably post-training (p<0.001).
  • Qualitative feedback indicated high engagement and perceived realism, with minor usability issues.

Conclusions:

  • Virtual patient simulations are an effective tool for enhancing healthcare communication skills.
  • The technology provides an engaging platform for clinical trainees to practice and improve essential communication competencies.
  • VP-based training positively impacts trainee confidence and satisfaction in their communication abilities.