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Traditional usability questionnaires exclude people with low digital literacy. A new visual tool, co-produced with dementia patients and students, aims to improve digital health technology evaluations for all users.

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Area of Science:

  • Human-Computer Interaction
  • Digital Health
  • Health Literacy

Background:

  • Traditional usability questionnaires use complex language, excluding individuals with limited digital or health literacy.
  • This underrepresentation leads to digital health technologies (DHTs) that may not meet the needs of all users.
  • Inaccessible DHTs hinder equitable access and effective use in home settings.

Purpose of the Study:

  • To address the gap in evaluating DHTs for individuals with low digital health literacy.
  • To co-produce a visually enhanced usability questionnaire suitable for diverse user groups.
  • To improve the inclusivity and representativeness of DHT evaluations.

Main Methods:

  • A visually enhanced usability questionnaire was developed through co-production.
  • Participants included individuals with dementia and students.
  • The tool is designed as a card-deck to facilitate conversational evaluation.

Main Results:

  • A novel, visually enhanced usability questionnaire was created.
  • The card-deck format aims to support engagement and feedback.
  • The tool is intended for evaluating DHTs with users of varying digital literacy.

Conclusions:

  • The visually enhanced questionnaire may improve representation of users with lower digital health literacy.
  • This tool has the potential to contribute to more equitable DHT assessments.
  • Further research is required to validate the effectiveness of this visual tool in practice.