Communication Between Patients and Healthcare Professionals in Neurological Hospitalisation: A Qualitative...

Area of Science:

• Healthcare Communication
• Neurology
• Patient Experience

Background:

• Effective communication is vital for patient-centered care.
• Neurological conditions present unique communication challenges.
• Limited research exists on patient and professional communication experiences in neurological hospital care.

Purpose of the Study:

• To explore and compare patient and healthcare professional communication experiences during neurological hospitalisation.
• To identify factors influencing communication quality in this context.

Main Methods:

• Qualitative, explorative design using a hermeneutic framework and photo-voice methods.
• Data collected via interviews with 12 patients and 16 healthcare professionals, including focus groups.
• Reflexive thematic analysis applied, adhering to COREQ guidelines.

Main Results:

• A central theme of 'The core of connected care' emerged.
• Subthemes include 'Guided alignment,' 'A changing environment,' and 'Human before patient.'
• Communication quality is likened to an ecosystem requiring balance for effective, compassionate care.

Conclusions:

• Study offers insights into communication experiences for both patients and professionals in neurological care.
• Effective communication is crucial for treatment management and patient engagement.
• Improving communication, shared decision-making, and person-centered care enhance patient outcomes and satisfaction.