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Evaluation of Stakeholder Assessment and Engagement Techniques for Incorporation Into Structured Decision-Making
Daehyun Ko1, John W Norton2, Glen T Daigger3
1Ministry of the Environment, Republic of Korea, Sejong-si, Republic of Korea.
Summary
Effective wastewater management requires stakeholder input. Structured interviews and multicriteria decision analysis (MCDA) help integrate priorities, leading to better decision-making and implementation for utilities like the Great Lakes Water Authority.
Area of Science:
- Environmental Engineering
- Decision Science
- Public Policy
Background:
- Effective wastewater management necessitates integrating stakeholder priorities for successful implementation.
- The Great Lakes Water Authority (GLWA) manages water and wastewater for 4 million people in Southeast Michigan.
- Previous research developed a decision-making process for GLWA.
Purpose of the Study:
- Evaluate stakeholder assessment and engagement techniques in real-world wastewater management contexts.
- Assess a previously developed decision-making process for the GLWA.
- Identify methods to incorporate stakeholder values into wastewater infrastructure decisions.
Main Methods:
- Conducted structured interviews with stakeholders and decision-makers.
- Performed affinity analysis on interview responses to identify key themes.
- Utilized multicriteria decision analysis (MCDA) to integrate stakeholder priorities.
- Employed tools like Data Envelope Analysis (DEA), Analytic Hierarchy Process (AHP), Simple Additive Weighting (SAW), and Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS).
Main Results:
- Structured interviews effectively identified stakeholders, goals, objectives, and criteria.
- Affinity analysis revealed key themes and outcomes from stakeholder engagement.
- MCDA enhanced stakeholder interactions, knowledge transfer, and consideration of alternatives.
- Screening and evaluation phases improved clarity and efficiency in decision-making.
- Various MCDA tools successfully supplemented technical analyses with stakeholder values.
Conclusions:
- Stakeholder engagement and structured decision-making processes are crucial for effective wastewater management.
- MCDA frameworks provide a robust method for integrating diverse priorities into complex decisions.
- The evaluated techniques support utilities like GLWA in making informed and implementable infrastructure choices.
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