Linking workplace incivility to turnover outcomes in nursing

Area of Science:

• Nursing
• Organizational Psychology
• Healthcare Management

Background:

• Workplace incivility (WI) is a growing concern in healthcare.
• Nurses experience high rates of turnover, impacting patient care.
• Understanding factors influencing nurses' turnover intentions is crucial.

Purpose of the Study:

• To investigate the relationship between workplace incivility (WI) and nurses' job and vocational turnover intentions.
• To examine the moderating roles of organizational efficacy (OE) and calling on this relationship.

Main Methods:

• Surveyed 187 nurses in clinical settings in the Southwest US.
• Employed Partial Least Squares Structural Equation Modeling (PLS-SEM) for data analysis.

Main Results:

• WI significantly influences job turnover intentions, but not vocational turnover intentions.
• Organizational efficacy (OE) and calling were found to uniquely moderate the relationship between specific sources of WI and nurses' turnover intentions.

Conclusions:

• Workplace incivility (WI) has a differential impact on job versus vocational turnover intentions among nurses.
• Organizational efficacy (OE) and a sense of calling can serve as protective factors against the negative effects of WI.
• Healthcare organizations should foster positive work environments and a strong sense of calling to reduce nurse turnover.