Communication, Values, and Responsiveness, in Geriatric Hospitals in Israel: A Qualitative Study of State Regulations

The growing older population in Israel presents unique challenges for the healthcare system, particularly within geriatric hospitals that cater specifically to older patients. As the demand for specialized care increases, it becomes crucial to better understand the communication dynamics within these institutions. This study aims to examine how regulatory frameworks reflect values, specifically the value of communication and responsiveness in geriatric hospital care. Hence, the study seeks to discover how regulations specify communication instructions in geriatric institutions. To achieve this, a thematic analysis was conducted, focusing specifically on communication as a key organizational principle. The research thoroughly examined over 150 regulations pertaining to geriatric treatment in Israel. The findings reveal that formalized rules and regulations significantly specify aspects of communication. The study highlights the alignment of communication strategies with personal values, suggesting that core values can serve as a framework for improving interactions among healthcare providers, patients, and their families. The findings underscore the need for healthcare policies prioritizing communication strategies in geriatric care. By doing so, policymakers can foster better care outcomes and responsiveness.