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Ambient Voice Technology in Same Day Emergency Care: Enhancing Documentation Efficiency and Patient Flow
Maria Karavassilis1, Sumin Youn1, Dmitriy Chernov1
1West Hertfordshire Teaching Hospitals NHS Trust.
Acute Medicine
|October 17, 2025
Summary
Heidi Health's Ambient Voice Technology drastically cut documentation time by 85.8% in Same Day Emergency Care (SDEC) settings. This innovation also reduced clinician workload and improved patient satisfaction.
Area of Science:
- Medical Informatics
- Health Services Research
Background:
- Efficient documentation is critical for patient flow in Same Day Emergency Care (SDEC).
- Manual typing presents a time-consuming bottleneck, potentially hindering clinical efficiency.
Purpose of the Study:
- To evaluate the impact of Heidi Health's Ambient Voice Technology on documentation efficiency.
- To assess changes in clinician workload and patient satisfaction during consultations.
Main Methods:
- Observational analysis of 100 case notes in an SDEC setting.
- Comparison of documentation times between Ambient Voice Technology and manual typing.
- Collection of clinician and patient feedback on usability, administrative burden, and consultation experience.
Main Results:
- Ambient Voice Technology reduced documentation time by 85.8% (average 5.27 minutes saved per case).
- Clinicians reported high usability (9.1/10) and reduced administrative burden.
- 90% of patients reported an enhanced consultation experience.
Conclusions:
- Ambient Voice Technology significantly enhances documentation efficiency in SDEC.
- The technology effectively reduces clinician workload and improves patient satisfaction.
- Further research is recommended to explore its use in diverse clinical settings.
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