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Updated: Jan 14, 2026

Experimental Research Examining How People Can Cope with Uncertainty Through Soft Haptic Sensations
Published on: September 16, 2015
Uncertainty communication, trust and health promotion
Jeremy D Gretton1, Angela Mastroianni1,2
1Behavioural Science Office, Centre for Surveillance, Integrated Insights and Risk Assessment, Data, Surveillance and Foresight Branch, Public Health Agency of Canada, Ottawa, Ontario, Canada.
Communicating health uncertainty effectively builds trust. Acknowledging unknowns with best practices enhances health promotion credibility and long-term public confidence.
Area of Science:
- Health Communication
- Public Health
Background:
- Health promotion effectiveness hinges on communicator trustworthiness.
- Communicators frequently encounter knowledge base uncertainties.
Purpose of the Study:
- To explore benefits of acknowledging uncertainty in health promotion.
- To provide best practices for cultivating trust amid unknowns.
Main Methods:
- Discussion and synthesis of existing literature on uncertainty communication.
- Analysis of strategies for framing uncertainty in health promotion.
Main Results:
- Acknowledging uncertainty can enhance trust when managed properly.
- Emphasizing positive aspects of uncertainty, like growing evidence, is beneficial.
- Tailoring communication approaches to the type of uncertainty is recommended.
Conclusions:
- Uncertainty can be communicated without eroding trust by using evidence-based practices.
- Strategic framing of uncertainty is crucial for maintaining public confidence in health promotion efforts.
- Further research is needed to refine uncertainty communication strategies.
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