Emotion-Focused Human Resource Management and Compassionate Care Behavior: Integrating Emotion Regulation Theory With...

Area of Science:

• Healthcare Management
• Organizational Psychology
• Nursing Science

Background:

• Compassionate Care Behavior (CCB) is crucial for high-quality nursing care, involving empathetic and patient-centered actions.
• The organizational factors influencing CCB among nursing staff are not well understood.

Purpose of the Study:

• To investigate the effect of Emotion-Focused Human Resource Management (EFHRM) on nurses' CCB.
• To explore the mediating role of emotional labor and the moderating effect of public service motivation in this relationship.

Main Methods:

• A cross-sectional survey was administered to 272 hospital-based nurses.
• Emotion-Focused Human Resource Management (EFHRM) practices were assessed.
• Structural equation modeling analyzed the relationships between EFHRM, emotional labor, public service motivation, and CCB.

Main Results:

• EFHRM significantly and positively influenced nurses' CCB.
• Emotional labor partially mediated the EFHRM-CCB link, suggesting HR practices enhance CCB by fostering emotional engagement.
• Public service motivation moderated the mediation, with higher motivation strengthening the translation of emotional labor into CCB.

Conclusions:

• EFHRM practices are vital for fostering compassionate care by addressing nurses' emotional needs.
• The interplay between EFHRM, emotional labor, and public service motivation offers a pathway to improve patient-centered care quality.
• Healthcare organizations can leverage these findings to cultivate supportive environments for sustained high-quality nursing.