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Improving patient satisfaction in a multidisciplinary pediatric feeding clinic
Sussette Gonzalez Szachowicz1, Linda Cooper-Brown1, Scott Dailey2
1Department of Pediatrics University of Iowa Stead Family Children's Hospital Iowa City Iowa USA.
JPGN Reports
|November 17, 2025
Summary
Patient satisfaction at a pediatric feeding clinic improved significantly after implementing changes like reduced wait times and better communication. Families felt more involved in decision-making, leading to highly satisfactory care.
Area of Science:
- Pediatric Healthcare
- Clinical Operations
- Patient Experience
Background:
- Pediatric feeding disorders stem from various factors including psychosocial issues, feeding skill deficits, and medical conditions.
- Multidisciplinary feeding clinics (MFCs) aim to address these complex needs.
- Evaluating and enhancing patient satisfaction is crucial for effective healthcare delivery.
Purpose of the Study:
- To assess patient satisfaction at a multidisciplinary feeding clinic (MFC).
- To improve patient satisfaction by optimizing clinic operations and family involvement.
- Key areas for improvement included wait times, communication, clinic space, and family participation.
Main Methods:
- A 14-question survey was administered to patients at the University of Iowa MFC.
- Baseline surveys were collected from September to November 2021.
- Interventions included reducing patient rooming time, maximizing space, increasing efficiency, and enhancing education, followed by post-intervention surveys from December 2022 to March 2023.
Main Results:
- 84 subjects participated (41 pre-intervention, 43 post-intervention).
- Statistically significant improvements were observed in treatment plan explanation, question answering, and parental involvement in decision-making.
- Patients felt included, and spacious rooms with short wait times were highly valued.
Conclusions:
- The MFC at the University of Iowa achieved high overall patient satisfaction.
- Further enhancements can focus on reducing wait times and increasing family education.
- Patient surveys are vital for identifying and implementing improvements in multidisciplinary clinics.
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