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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Building Advocacy in Transformative Change by Putting the Human in the Loop.
Briana Milavec1, Queenie Lux1, Sarah Bryant1
1HCA Healthcare Inc, Nashville, Tennessee, United States of America.
Empowering clinicians through human-centered change management fosters digital transformation adoption. Giving clinical leaders agency and involving them in design cultivates ownership and advocacy for innovation in healthcare.
Area of Science:
- Healthcare Management
- Digital Transformation
- Organizational Change
Background:
- Healthcare organizations are undergoing rapid digital transformation.
- Sustainable change requires empowering healthcare professionals.
- Clinical leaders are key to driving innovation adoption.
Purpose of the Study:
- To present a human-centered change management approach for digital transformation in healthcare.
- To explore how empowering clinical leaders mitigates resistance and fosters adoption.
- To illustrate the impact of co-authorship in design and implementation on clinician advocacy.
Main Methods:
- A qualitative approach drawing on experience within a large integrated health system.
- Analysis of two digital use cases: a nurse handoff tool and a scheduling/staffing platform.
- Focus on clinician involvement, agency, and co-authorship in change processes.
Main Results:
- Inclusion and agency significantly mitigate resistance to digital tools.
- Co-authorship in design and implementation builds a sense of ownership and advocacy among clinicians.
- Embedding representation and control cultivates a culture where clinicians champion transformation.
Conclusions:
- A human-centered change management approach, positioning clinical leaders as advocates, is effective for digital transformation.
- Empowering frontline staff through co-authorship drives successful adoption and sustainable change.
- This strategy aligns digital innovation with patient-centered values and frontline realities, fostering a culture of advocacy.
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