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Digital Information Sharing Before Consultations in General Practice: Protocol for a Scoping Review
Mohammad S Razai1, Mikail Khawaja2, Zahir Shah2
1Primary Care Unit, Department of Public Health and Primary Care, University of Cambridge, Cambridge, United Kingdom.
Background:
Digital tools that enable patients to submit information before consultations, such as Accurx and eConsult, are increasingly used in general practice. These systems aim to streamline workflows, improve documentation, and optimize consultation efficiency. However, evidence about their implementation, impact on health inequalities, and health care outcomes remains limited and fragmented.
Objective:
This study aims to map and synthesize the evidence on digital tools used for preconsultation information sharing in family or general practice.
Methods:
This scoping review will follow the Joanna Briggs Institute framework and the PRISMA-ScR (Preferred Reporting Items for Systematic Reviews and Meta-Analyses Extension for Scoping Reviews) guidelines. Searches were conducted on May 12, 2025, in MEDLINE (Ovid), Embase (Ovid), CINAHL (EBSCOhost), and the Cochrane Library. Gray literature will be identified via Google Scholar and the National Health Service or government websites. Eligible studies will describe or evaluate digital tools used to collect information from patients before general practice consultations. Two independent reviewers will conduct screening and data extraction. Data will be analyzed using narrative synthesis.
Results:
Database searches identified 6991 records, with 4536 (64.88%) remaining after deduplication. Screening began in June 2025. Full-text screening was completed in November 2025, with data extraction and synthesis planned for completion by February 2026. Results will be submitted for publication in early 2026.
Conclusions:
This review will summarize evidence concerning the use of digital tools for preconsultation information sharing in general practice. Findings will inform implementation, research priorities, and service improvement in digitally supported care.
International Registered Report Identifier (Irrid):
DERR1-10.2196/82649.
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