Designing a Video-based Remote Clinical Consultation Simulation With Artificial Intelligence-based Communication...

Area of Science:

• Medical Education
• Human-Computer Interaction
• Artificial Intelligence in Healthcare

Background:

• Remote clinical consultations are increasingly common.
• Effective nonverbal communication is crucial for patient care.
• Current telehealth training may lack objective feedback mechanisms.

Purpose of the Study:

• To gather design ideas for an AI-driven video consultation training application.
• To explore healthcare professionals' views on telehealth training and nonverbal communication.
• To inform the development of AI-based feedback for communication skills.

Main Methods:

• Semi-structured interviews with 11 healthcare professionals and educators.
• Inductive thematic analysis of interview data.
• Exploration of AI for detecting nonverbal cues in simulated consultations.

Main Results:

• Key themes identified for designing simulated video consultations and AI feedback.
• Participants emphasized the need for objective communication skill measures.
• AI feedback should highlight positives, offer contextual information, and avoid excessive detail.

Conclusions:

• Objective measures and AI-driven feedback can enhance health professions education simulations.
• Emotionally charged scenarios are valuable for teaching nonverbal communication.
• Design considerations for AI in telehealth training were established.