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Health Quality 5.0: The Future Is NOW.
Leslee J Thompson1, Jeremy Veillard2
1Leslee J. Thompson, is the chief executive officer of Health Standards Organization and Accreditation Canada. Leslee also holds an appointment as executive-in-residence at the Rotman School of Management at the University of Toronto in Toronto, ON, where she teaches on strategy and change leadership. A passionate champion of people-centred care, Leslee began her career as an intensive care unit nurse and has over 30 years of senior executive experience in hospitals, health systems, the government and a global MedTech company. She has served on multiple public and private sector boards, including the International Society for Quality in Health Care. Leslee recently received the Legacy of Leadership Award from HealthCareCAN in recognition of her positive impact on the health of Canadians.
Healthcare quality is evolving due to societal shifts. This article proposes Quality 5.0, focusing on human centricity, trust, resilience, sustainability, and prosperity for improved outcomes.
Area of Science:
- Healthcare Management
- Organizational Psychology
- Societal Trends
Background:
- Healthcare quality is influenced by societal, economic, and technological changes.
- Traditional quality frameworks require adaptation to evolving contexts.
- This article concludes a series on a new, multi-dimensional view of quality.
Purpose of the Study:
- To present a comprehensive framework for Quality 5.0.
- To outline necessary shifts in healthcare quality and leadership.
- To propose metrics for progress and future leadership competencies.
Main Methods:
- Exploration of key themes: human centricity, trust, resilience, sustainability, and prosperity.
- Description of specific shifts required for Quality 5.0 implementation.
- Proposal of measurement and monitoring strategies.
Main Results:
- A multi-dimensional model for Quality 5.0 is detailed.
- Specific actionable shifts toward this new quality paradigm are identified.
- New leadership competencies essential for future healthcare quality are presented.
Conclusions:
- Adapting quality frameworks to societal changes is crucial for future healthcare.
- Quality 5.0 offers a holistic approach integrating human centricity, trust, resilience, sustainability, and prosperity.
- The proposed framework and leadership competencies aim to inspire systemic improvements in healthcare outcomes.
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