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A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills
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Conditions that foster workers' experience and development in technological transitions.

Marta Santos1, Cláudia Pereira1, Maria Antónia Cadilhe1

  • 1Center for Psychology at University of Porto, Faculty of Psychology and Educational Sciences, University of Porto, Porto, Portugal.

Work (Reading, Mass.)
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Summary

Operators were involved late in a warehouse technology transition, yet collective work dynamics and leadership fostered success. Future projects should integrate these factors for sustainable skill development during technological change.

Keywords:
human factors and sustainable developmentparticipatory ergonomicstechnologywork analysis and design

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Area of Science:

  • Industrial Engineering
  • Organizational Psychology
  • Human Factors Engineering

Background:

  • Growing emphasis on user involvement, including operators, throughout technology introduction.
  • Common practice of involving operators late, primarily through reskilling, rather than early integration.
  • Need to understand challenges in mobilizing operator experience during technological transitions.

Purpose of the Study:

  • To analyze a technological transition in an inbound warehouse.
  • To understand challenges in mobilizing workers' experience during this process.
  • To explore potential operator activities in Industry 4.0 (I4.0) environments.

Main Methods:

  • Employed qualitative and participatory methodologies.
  • Utilized analysis of work activity.
  • Focused on anticipating emergent activities and skill development in Industry 4.0 contexts.

Main Results:

  • Operators were involved only during the implementation phase.
  • No formal skill development initiatives were linked to the new technology.
  • Situational factors, especially collective work dynamics and leadership, positively influenced the perception of success.

Conclusions:

  • Intentional incorporation of identified success factors (e.g., teamwork, leadership) is recommended for future projects.
  • These factors can support the sustainability of work situations.
  • Promoting continued worker skill development in the face of technological change is crucial.