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Assessing Health Literacy in Patients With Heart Failure and Potential Impact on Readmissions: A Quality Improvement
Lauren R Cooke1,2,3, Jennifer Sipe1,2,3, Janice M Beitz1,2,3
1Lauren Cooke DNP, RN, CCM , is Assistant Vice President of Care Coordination at AtlantiCare Health System, located in Southeastern NJ. She has been with the organization since 2008. Lauren has responsibility for Care Management across the enterprise (ED/Inpatient & Ambulatory), Inpatient Palliative, Transitions of Care, Post-Acute Services, and Rehabilitation Services (PT/OT/Speech).
This study integrated health literacy screening into heart failure care, finding that targeted follow-up calls for patients with limited health literacy significantly reduced hospital readmissions. This highlights the importance of assessing and addressing health literacy in chronic disease management.
Area of Science:
- Quality Improvement in Healthcare
- Patient Health Literacy Assessment
- Chronic Disease Management
Background:
- Limited health literacy is linked to increased hospital readmissions, particularly in heart failure patients.
- Social determinants of health (SDOH) are a priority, with housing, food, and transportation identified as key needs.
- There was a gap in understanding the impact of health literacy on social factors and readmissions for heart failure patients.
Purpose of the Study:
- To implement and evaluate a health literacy screening tool for adult heart failure patients post-discharge.
- To determine if health literacy levels correlate with social determinants of health and overall health outcomes.
- To reduce hospital readmission rates by addressing health literacy gaps.
Main Methods:
- A quality improvement project involving Registered Nurse (RN) Transitional Care Managers (TCMs) screening heart failure patients using the BRIEF tool.
- Intervention included additional follow-up calls for patients identified with limited health literacy during the 30-day post-hospitalization period.
- Data collected from November 2024 to June 2025, analyzing 580 heart failure patients.
Main Results:
- Out of 580 screened heart failure patients, 19 had limited health literacy.
- The intervention of additional follow-up calls for patients with limited health literacy demonstrated statistical significance in reducing readmissions.
- The study captured baseline data on heart failure readmissions (19.02%) and SDOH screenings.
Conclusions:
- Integrating the BRIEF screening tool into RN TCM workflows effectively identifies patients needing additional support.
- Expansion of health literacy assessments is crucial for all chronic conditions, not solely heart failure.
- Care management, through patient advocacy and provider coordination, is vital for improving health outcomes, especially for those with limited health literacy.
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