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Understanding Consumer Attitudes and Awareness After Admission to a Toxicology Unit
Ingrid Berling1,2, Patrice Albert-Thenet1,2, Hayley Anderson1,2
1Clinical Toxicology Research Group, University of Newcastle, Newcastle, Australia.
Emergency Medicine Australasia : EMA
|January 23, 2026
Summary
Consumer experiences in clinical toxicology show high satisfaction with care. However, most patients are not interested in participating in further consumer feedback research.
Area of Science:
- Clinical Toxicology
- Patient Experience
- Consumer Involvement
Background:
- Consumer involvement is crucial for managing deliberate self-harm.
- Understanding patient perspectives in clinical toxicology is essential for improving care and research.
Purpose of the Study:
- To review the consumer experience in clinical toxicology patient management.
- To assess patient satisfaction with toxicology services and their willingness to participate in research.
Main Methods:
- An anonymous, 12-question survey was administered to 440 toxicology patients.
- Data was collected from consenting patients between April 28th and October 14th, 2025.
Main Results:
- 9.8% (43/440) of patients participated in the survey.
- High satisfaction was reported regarding communication (91%), confidence (95%), respect (93%), and access to care (88%).
- Only 26% of patients expressed interest in participating in further toxicology research.
Conclusions:
- Toxicology services received high patient satisfaction.
- Despite positive experiences, a significant majority (74%) of patients were unwilling to engage in future consumer feedback research.
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