How community nurses handle concerns voiced by older adults: A conversation analytic study

Leonie Slots1, Bogdana Humă2, Hedwig Te Molder2

  • 1Department of Language, Literature and Communication, Vrije Universiteit Amsterdam, Amsterdam, the Netherlands; Research Group Social Work, Saxion University of Applied Sciences, Enschede, the Netherlands; Research Group Technology, Health & Care, Saxion University of Applied Sciences, Enschede, the Netherlands; Department of Design, Production, and Management, Faculty of Engineering Technology, University of Twente, Enschede, the Netherlands.

Summary

Community nurses employ three distinct communication strategies when addressing concerns of older adults at home. These approaches significantly influence how concerns are understood and resolved, emphasizing the power of language in care.

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