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Consumer Perspectives on PICU Safety and Quality
Karina R Charles1,2,3, Debbie A Long3, Anna Lake4
1School of Nursing, Midwifery and Social Work, The University of Queensland, St Lucia, Queensland, Australia.
Abstract:
This study aimed to examine consumer perceptions and priorities for safety and quality in paediatric intensive care units (PICUs) to inform safety measurement and quality improvement efforts. We conducted a cross-sectional, co-designed survey distributed to PICU parents/caregivers across Australia and New Zealand. Quantitative and qualitative data were collected and analysed using descriptive statistics and inductive content analysis. One hundred and seventeen parents/caregivers identified three key safety themes: foundations for safer care delivery, understanding as a foundation for safety, and shared voices, safer choices. The most frequently selected quantitative measurement priorities by respondents were nurse staffing and communication.
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