The Power of PASSION in Professional Case Management Practice

Janet Coulter¹

• ¹Janet Coulter, MSN, MS, RN, CCM, RIT, FCM, is the President of the Case Management Society of America (CMSA). She is a board-certified transplant case manager with extensive experience including nursing education, administration, team leadership, workers compensation, health plan management, and case management. Janet holds a Master of Science in Nursing from West Virginia University and a Master of Science in Adult Education from Marshall University. Janet is passionate about advancing the case management profession and has served in multiple leadership roles at both the local and national levels, including five terms as president of the Southern Ohio Valley CMSA Chapter. Her contributions to the field have been recognized with the CMSA National Award of Service Excellence and the Southern Ohio Valley CMSA Case Management Leadership Award. In 2022, she was honored as a Fellow of Case Management (FCM). An accomplished author and presenter, Janet has contributed numerous blogs, articles, and book chapters on topics ranging from transplant case management to workers' compensation, health equity, and professional development. She was also a contributor to CMSA's 2025 publication, The Many Faces of Case management: A Tapestry of Blogs. She has presented nationally at CMSA conferences and is dedicated to mentoring the next generation of case managers.